Level 1 IT Technician

Are you fascinated by the world of technology and eager to leverage your skills? Ready to join a dynamic team and play a crucial role in tackling IT challenges?

We have the perfect position for you!

Adex Personnel is seeking a Level 1 IT Technician to join the team of our industry-leading partner in Quebec City.

In this role, you'll have the opportunity to be the first point of contact for IT services, providing an exceptional client experience.

Why join Adex Personnel?

• Join a recognized, admired, and rapidly expanding company.
• Work for a company that prioritizes human values.
• Access a comprehensive benefits program …and more!

Responsibilities:

• Provide quality customer support by offering information, assistance, and support.
• Manage reported incidents through various channels such as phone, email, self-service, or in-person.
• Handle requests/incidents by performing intake, assessment, diagnosis, documentation, and ensuring quality.
• Carry out assigned tasks related to IT infrastructure management.
• Maintain an up-to-date record of interventions with users.
• Conduct periodic checks of activity logs (network connectivity, system errors, etc.).

Requirements:

• Hold a Vocational Studies Diploma (DEP), Attestation of Collegial Studies (AEC), or a College Diploma (DEC) in the field of IT.
• Have at least 2 months of experience in IT infrastructure management and customer support.

If the description resonates with you and you believe you meet the requirements, contact us to discuss further.

Looking forward to getting to know you!

Adex Personnel adheres to the principle of employment equity. The masculine generic is used in this text solely to lighten its form and facilitate reading.