Office Equipment Assistance Service Advisor

Do you have customer service skills? Are you concise and precise in the execution of your missions?

We have the perfect job for you! 

Adex Personnel is looking for an Office Equipment Assistance Service Advisor on behalf of one of its partners, a recognized leader in technological transformation. 

In this position, you will be working on a client project within the public sector / par public over a period of one (1) year with two (2) renewal possibilities,in the city of Quebec. 

Responsibilities:

  • Help users and answer various requests related to office equipment.
  • Prepare and deliver mobile devices.
  • Prepare and deploy desktops.
  • Participate in the relocation and redevelopment of users.
  • Participate in the updating of the equipment inventory.
  • Troubleshoot issues reported by users.
  • Adequately document a request (incident, request, assistance, or information) in the current ticketing system.
  • Diagnose incidents.
  • Establish the level of priority and severity of the incident following the diagnosis.
  • Resolve the incident by applying the appropriate solution.
  • Disseminate solutions in the ticketing system.
  • Follow up on an incident that is already open and has not been resolved on first contact.
  • Become aware of major problems with the use or operation of computer equipment and notify the coordinator.
  • Find the causes, establish the diagnosis, and make the appropriate corrections. 

Requirements:

  • Hold a diploma of professional studies in the field of computer support.
  • Accumulate a minimum of six (6) months of relevant expertise in the field of IT support.
  • Good general knowledge of technology and experience troubleshooting office equipment (Windows 10, Office 365, One Drive, Intune, SCCM, Workstations, Printers, Tablets, Apple Mobile).

 

If you believe you would be a great fit for the job, please contact us to discuss! 

 We look forward to meeting you!

Adex Personnel is an equal opportunity employer. The masculine gender is used in this text only to simplify the form and make it easier to read.

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